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Shipping & Returns

Shipping

We can ship to virtually anywhere, worldwide. We ship to addresses within the UK using Royal Mail or Courier.

Shipping to S. Ireland, Channel Islands and Scottish Highlands may incur additional charges (quotes available on request).

Shipping to anywhere outside the UK is carried out by the Royal Mail or Courier. Prices vary according to size and weight of goods and destination. Please contact us with a product or a list of products and your address for an on-line delivery quotation.

N.B. Shipping to areas outside the UK will require further security information and I.D. to be provided if paying by Credit or Charge/Debit card.

Returns

If you wish to return a product purchased from us, you may do so within 7 working days of receiving the product. Please include the order number to enable us to trace the order. We will refund the price of the product, less any delivery costs charged, unless the product is defective, in which case we will also refund the initial delivery costs.

Products returned for credit must be in unopened original packaging with no damage to the boxes or equipment. Items returned for credit which have been opened, with any damage to internal packaging/wrapping will be subject to a minimum 15% handling charge. Items returned for credit which have been tested, trialled, or used will be subject to a minimum 25% handling charge. Any items returned with packing missing/damaged or any other contents, such as looms, remote controls, instruction manuals will also be charged to the customer. Any items returned to us within 7 - 28 working days will be subject to a 25% handling charge.

Faulty Goods

Any goods returned for credit, which are not faulty, will be returned to the customer with a minimum £15 carriage charge. Any refund (for non-faulty goods returned within 7 days of purchase) will be subject to a minimum 25% handling charge. Any items missing will also be charged.

Any items returned faulty (which have been purchased and returned within 14 days) will be replaced and sent back to the customer carriage free. Certain exclusions apply.

Any items, which develop a fault after 14 days of purchase, will be serviced by our acting authorised service agent. A returns authorisation number (R/A) will be issued once all the details have been submitted. The item will be need to be posted to us (we will refund postal costs) we will send the item back to you after its repair. Please allow 14 - 30 days for warranty work to be carried out.

Any items returned that are not faulty will be returned to the customer subject to a £10 carriage charge.

Most new items carry 12 months' warranty. New Old Stock items carry a 3 month warranty. Exclusions include subwoofer boxes, looms, wiring kits, remote controls, batteries, software discs, brackets, facia trims, cases, aerials, and speaker plates. Most ex-demo units carry 3 months warranty unless otherwise stated. Subwoofers are not covered for voice-coil damage due to abuse, overheating, or distortion. Speaker tinsel leads are not covered due to abuse. Damage caused to facia panels by misuse (i.e. dropping) is not covered. We do not cover theft of facia panels, main units or any other item.

We are committed to providing you with the best service available.

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