Any goods returned for credit, which are not faulty, will be returned to the customer with a minimum £15 carriage charge. Any refund (for non-faulty goods returned within 7 days of purchase) will be subject to a minimum 25% handling charge. Any items missing will also be charged.
Any items returned faulty (which have been purchased and returned within 14 days) will be replaced and sent back to the customer carriage free. Certain exclusions apply.
Any items, which develop a fault after 14 days of purchase, will be serviced by our acting authorised service agent. A returns authorisation number (R/A) will be issued once all the details have been submitted. The item will be need to be posted to us (we will refund postal costs) we will send the item back to you after its repair. Please allow 14 - 30 days for warranty work to be carried out.
Any items returned that are not faulty will be returned to the customer subject to a £10 carriage charge.
Most new items carry 12 months' warranty. New Old Stock items carry a 3 month warranty. Exclusions include subwoofer boxes, looms, wiring kits, remote controls, batteries, software discs, brackets, facia trims, cases, aerials, and speaker plates. Most ex-demo units carry 3 months warranty unless otherwise stated. Subwoofers are not covered for voice-coil damage due to abuse, overheating, or distortion. Speaker tinsel leads are not covered due to abuse. Damage caused to facia panels by misuse (i.e. dropping) is not covered. We do not cover theft of facia panels, main units or any other item.
We are committed to providing you with the best service available.